Frequently asked questions (FAQ)

What is Warehouse Node?

Warehouse Node is an online platform where businesses and individuals can search and book storage unit and warehouse spaces that are available for rent.

How does is work?

Our platform allows warehouse or storage unit owners to list their available spaces for rent, and renters can browse through these listings and choose the space that meets their needs. Renters can then book the space online and pay for it through our platform.

What types of storage spaces are available?

We have a wide range of storage spaces available, including container storage units, climate-controlled spaces, outdoor spaces, and indoor spaces of various sizes. Whether you need to store furniture, equipment, or inventory, we have a space that will meet your needs.

How do I know that my items will be secure?

All of our warehouse partners are required to have security measures in place to ensure the safety of your stored items. This may include surveillance cameras, security guards, or secure access controls.

How much does it cost to rent a storage space?

The cost of renting a storage space will vary depending on the size of the space, its location, and the duration of the rental. Our platform allows renters to easily compare prices and choose the best option for their budget.

How much does it cost to rent a storage space?

During the checkout process, your delivery cost will be automatically calculated, taking into account the delivery address you provided. The unit will be delivered to your address within 48 hrs of your order confirmation. Delivery of the storage unit will take place during normal business hours.

What happens if I need to cancel my reservation?

If you need to cancel your reservation, please refer to our cancellation policy, which varies depending on the specific warehouse and rental agreement.

Can I access my storage space at any time?

Many of our warehouses offer 24/7 access to rented storage spaces. However, access policies may vary depending on the specific warehouse and rental agreement.

How do I know if a particular storage space is available?

Our platform provides real-time availability information for all listed storage spaces. If a space is currently unavailable, you can set up a notification to be alerted when it becomes available.

What payment options are available?

We accept a variety of payment options, including major credit cards and bank transfers.

How do I contact customer support?

If you have any questions or concerns, you can contact our customer support team via email, phone, or live chat. Our team is available 24/7 to assist you.

How do I become a supplier on your platform?

To become a supplier on our platform, please fill out the supplier application form on our website. We will review your application and contact you to discuss the next steps. Please also refer to our website use terms and conditions 

What are the requirements for becoming a supplier?

We require all suppliers to meet certain criteria, including having a suitable warehouse space for storage and providing adequate security measures for stored items. We also require suppliers to have a valid business license and insurance coverage.

How do I list my available storage spaces for rent?

Once you have been approved as a supplier, you can create listings for your available storage spaces on our platform. You can include information about the size and features of the space, as well as pricing and availability.

How do I manage my rental bookings?

Our platform provides a dashboard where you can manage your rental bookings, including viewing upcoming reservations, communicating with renters, and processing payments.

How do I get paid for rental bookings?

As our valued supplier, you can count on us to take care of all payment processing tasks. Once the rental contract is confirmed on our platform, payments are promptly deposited into your bank account within a few business days. Prior to the deposit, the platform deducts the agreed commission from the total amount to ensure a hassle-free and seamless transaction for you.

How do you ensure the quality of suppliers on your platform?

We carefully vet all of our suppliers to ensure that they meet our standards for quality and reliability. We also monitor feedback from renters to ensure that our suppliers are providing a high level of service.

What happens rented storage space is damaged or items are lost?

We require all suppliers to have insurance coverage to protect against damage or loss of stored items. In the event that a rented space is damaged or items are lost, our team will work with the supplier and renter to resolve the issue as quickly and fairly as possible.

How do I get in touch with customer support?

If you have any questions or concerns as a supplier, you can contact our customer support team via email, phone, or live chat. Our team is available 24/7 to assist you.


Phone number: +61 08 6186 1870